Zoom Imaging Solutions, Inc.
Pablo knows exactly how to work on our machine
The young lady on the phone was excellent. Not even when I said "but I need this done today, we have a pending shipment that I need labels for and the color printer is not letting me print, and no we can not wait until Monday", she kept her calm and found a solution for me. The service dispatcher called me back and let me know what the solution they had found was and how they were going to take care of our needs that afternoon.
Pablo knows exactly how to work on our machine and how to handle my panic mode. He is always able to take care of the issue at hand and before he goes makes sure that we are good with any other minor issues that could come up. He always does a quick test and does a quick maintenance check before he leaves.
Norma - CALIFORNIA DAIRIES, INC.
Our tech, Armando, is very knowledgable
Our tech, Armando, is very knowledgable. He not only fixed the problem, he did it quickly and made sure staff had connection to their computers through the scan device on copier. We felt we got 200% service and we are very happy! Hopefully we will get him again on future calls.
Adrienne - Eden Council for Hope & Opportunity
I want to say that Vy Nguyen was an excellent customer service technician
Hi Zoom, I want to say that Vy Nguyen was an excellent customer service technician. It was late in the evening around 3pm he called to check if we can wait until Tuesday July 5th for service since his schedule was fully booked. He doesn’t know if he can make to us on time. I told him we have a busy weekend. We are open for the weekend and July 4th and would like for him to try his best to come asap. Next thing I notice he showed up in our building and get the copier fixed with a friendly happy attitude. Can you please tell him big THANK YOU?
Luwanna - Great America
Oric is an incredible technician
Oric is an incredible technician. He has been diligent and has helped us work through a complex issue. We appreciate his work and all of the effort he has put into troubleshooting this issue.
Sam - RANDOLF KRBECHEK LAW
Kudos to Mike!
Kudos to Mike! He continues to impress us with his professional, friendly service. We just got a new machine and it needed fine-tuning to get the look that we need for the magazine. We knew we could count on Mike. He adjusted things and had us up and running perfectly in a matter of minutes. THANK YOU!
Chuck - Bakersfield Magazine
John is AMAZING!
John is AMAZING! That guy amazes me every time he fixes our machine. He has tricks up his sleeve and BAM! Problem fixed! Thank you for your service!
Alanna - COMMUNITY RECOVERY RESOURCES
Oric is an exceptional and exemplary technician
Oric is an excellent technician. Having worked with him over the past few years, he has proven time and again to really have what it takes to get the job done right and on time.
Sam - Randolf Krbechek Law Office
Matt is a great Account Executive
I just wanted to drop you a line to say that Matt is a great Account Executive. Whenever I have a question or an issue Matt is immediately responsive. It is a pleasure to have someone like Matt supporting us. Always polite and pleasant, not to mention effectie; he is a real asset to our team and yours!
Velda - Barry Swenson Builder
Michael went above and beyond
Michael went above and beyond the call to get a part that his supervisor found on an old machine, that was transported to another of your employees and then taken to Michael, who came back to Porterville to get the machine running. My work week ended the day he came and I was leaving town for the long weekend the next day. None of my copies had been made and I was pretty distressed. Michael made sure that I could get my work done and not worry about anything.
Gail - Porterville Seventh Day Adventist Church
Larry is amazing!!
Larry is amazing! Very nice and kept me informed. He was here so fast and in this business we need fast. Everything is working great! We love you guys! Dispatch was simple easy and fast! I tell everyone about you guys!
Melissa - Law Office of Reichel & Plesser
We ALWAYS receive excellent service
I would like to let you know the service I received was excellent, from the dispatch and the service guy. But this is no surprise because we ALWAYS receive excellent service.
Tammy - Play N Learn Preschool
Mike is always professional
Mike is always professional and concerned when the machine is not working well. His mission is to solve the mystery and get a resolution. A part had to be ordered, but he knew exactly what was wrong, solving the issue immediately.
Jan - Heritage Medical Research Institute
Richie provided us with excellent customer service
Richie provided us with excellent customer service. His attention to detail and care made our experience very positive.
Sabrina - Cesar Chavez Foundation
They were so friendly and fast
I wanted to reach out to commend the repair technicians who were sent out to my office this morning (11/12/2015). They were so friendly and fast. I wish everyone was as personable. They fixed the ongoing issue we were having with our LCF and I am so grateful!
Amy - Phillips Real Estate
Excellent customer service
Oscar arrived within the hour of our emergency call which was greatly appreciated at the last minute. After checking out the problem he informed us Ray would be on his way to fix the printer problem between 2:30-5pm. Service Manager Gus did follow up call after Oscar left which made me feel confident they were on top of things and we could look forward to a technician soon. Ray showed up approx 3:00 pm, within the hour of Oscar & Gus said he would be here. Wow! Ray was very courteous, patient and listened to us about our printer problem, then took it from there. Ray was very kind and detailed about how to print thicker paper & its process. He was very professional and a great example of your company. Ray did a great job! We appreciate him coming from Morgan Hill in crazy traffic to fix our urgent problem on a Friday afternoon. Excellent customer service. Absolutely appreciated the efficiency of how your company handled our situation and would recommend its services to others for great service & communication between rep, mgr and field tech.
Debra - Peak Travel Group
Todd C. called me within an hour or 2 of placing the call. I also got email updates on the arrival of my technician which was very helpful. Todd was able to troubleshoot with me over the phone to solve the issue and he still came down to check everything in person. Todd was very professional and even showed me a new way to scan documents to my email.
Amanda - In-Shape Health Clubs
Todd is a real pleasure
Todd H. is probably the best technician I've dealt with. He has impecable manners and is a true professional in his field. A real pleasure!
Claire - Associated Building Enterprise
We appreciate all that you have done to make everything go smoothly.
We just wanted to add that the technician (Dustin) was excellent. He was quick with the install, answered all our questions, and you could tell he knew his stuff. We appreciate all that you, Scott, and he have done to make everything go smoothly.
Justin - Mid-Cal Construction
Pia is great!
Pia is great! We have had him come out many times. He is always prompt & manages to fix any problem we have ever had very quickly. Pia was very helpful as he always is! He fixed the problem and explained the parts he was changing out and why. The employees at Zoom, either by phone or in person, have always been wonderful.
Patty - CALIFORNIA MEDICAL RECORD STORAGE INC
We are very happy with the services we get from Zoom
Your team is very respectful, helpful, and gets the job done. We are very happy with the services we get from Zoom Imaging Solutions, Inc.
Paula - J M EQUIPMENT COMPANY
Her knowledge and expertise is why we rely on Zoom for all our copier needs
Sigh ... in this day in age when customer care is a thing of the past, it is refreshing to find a business that has an employee who goes beyond to satisfy a customer!! Whenever our company needs a new copier, we rely on Kim Waldie!! I just send her a simple email and she works out all the details. She always gets us the perfect machine based on our company's requirements at a great deal. Her knowledge and expertise is why we rely on Zoom for all our copier needs. She is just a "click" away.
Thank you, two simple words for an outstanding Zoom Salesperson.
Lori - CIWP
We love Larry
We love Larry. Larry is always good at what he does. There is rarely a time when Larry isn't communicating what is going on and is helpful with
additional questions. I have been very satisfied with Zoom for as long as I have been here.
Michael - MTI COLLEGE
By far one of the best service calls I have ever had
Hey there, I just worked over the phone with Jason Warren. I wanted to say it was by far one of the best service calls I have ever had. Talk about friendly. Anyways, that guy deserves a raise! Thanks!
Kent - Sac LGBT
Jordan is always courteous
Jordan is always courteous, friendly and does a great job. He is proving that your company is reliable and reputable. I thoroughly appreciate the email notification followed up by the technicians phone call! Brilliant!
John - Central Coast Printing
You have made me a customer for life!
I am writing this letter of reference for Zoom Imaging because they deserve to have people to know how special they are. I have been working with Marea Cannizaro since September of 2014 when she helped me take care of my overpriced printer that was in the office of the Rohnert Park Chamber of Commerce. Not only did she sit down with me to know and understand all of my needs, she even helped me to read and understand quotes from competitive companies so I could compare responsibly.
We spent over a month analyzing all quotes and went with the best, Zoom Imaging. Marea, with the efficient service team of Christian and Marlon, then helped with the seamless installation process and training making themselves available to us even by cell phone with any last minute questions. Marea then went on to help me through the buy-out process of storing my old printer, telling me how to communicate with the old company and returning the old printer.
You would think the story would end there, but the customer service goes above and beyond with Zoom and Marea. We do a lot of printing here at the Chamber Office and in the middle of a big mailer we had run out of yellow toner and as time was sensitive Marea showed up in our office with the toner out of her own printer to let me use to finish the job. That has made me a customer for life!
Thank you so much Marea and Zoom Imaging, you are so much more than anyone could ask for in printing services!
Kelly - Rohnert Park Chamber of Commerce
Todd was excellent
Todd was excellent. Very knowledgeable and very thorough. Very pleasant personality and felt his level of customer service was beyond excellent! Can I rate him higher than a 10?
Kelly - Seeley and Madigan LLP
John is an amazing technician
John is an amazing technician. Friendly, pleasant, and really knowledgeable of his job and how to fix the machines. I would never rate him below a 10 on any of his service visits. Thank you John for being a really easy going technician who is fast and efficient!! OVERALL OUTSTANDING!!
Kristina - Suulutaaq Inc.
Pablo went above and beyond
Pablo was excellent in listening to what we needed. He went above-and-beyond in that he took the time to give suggestions on how to troubleshoot problems we've been having with the copiers. We really like his service and wish to request him everytime we have an issue with our copiers.
Magdalena - TULARE COUNTY OFFICE OF EDUCATION
We are quite pleased with Ray's prompt response and follow up
We are quite pleased with Ray's prompt response and follow up the next day to swap out the mechanism we needed. Ray also followed through via phone to let us know his estimated arrival so we could be prepared for the down time of our copier while he made the necessary diagnostics and repairs. Ray was very diligent on keeping us informed of what was wrong and how the problem could be resolved. He showed me some steps I could take to address some quick fixes that didn't require a technician. This was very helpful. I want to note that I am mostly blind and Ray was thorough in both his explanation and carefully showing me what I needed to look for. Excellent assistance and professionalism. Ray was very informative and thorough in providing all the information needed for the issue we were having and he gave great advice and instructions for what we could do in the future should certain problems come up again. Very helpful.
Laurie - Abilities United
Todd was extremely helpful and very pleasant
Hi, We recently had a very positive experience with one of your technicians, Todd. He was extremely helpful and very pleasant. We have had several different technicians in fixing things over the years, but Todd stood out to me as one who was really enthusiastic about his job. Just thought we would pass this along,
Jacob - Bedrock Capital
Larry is a GEM
The gal who answers the phone is always pleasant and helpful. Larry always calls ahead to let me know where I am on his schedule -- this is very thoughtful and much appreciated! He always does a terrific job and takes the time to show me exactly what this issue was and explain how he fixed it. I have always found Larry to be most thorough and doesn't hesitate to answer any questions I may have. He is a gem! At my old company, we could never get our equipment serviced and it fell to onsite management to arrange to take it to a shop. Zoom has been wonderful in their quick response and I thank you!
Patti - PEARL INVESTMENT CO.
Your team is amazing!
I contacted your company via E-mail to see if someone could help me figure out what was wrong with my VERY old Xerox copier (18 years!). Your Branch Manager, Greg Olson, E-mailed me back with some suggestions for trouble-shooting. The machine is now working perfectly again, thanks to Greg and his advice and encouragement. Your team is amazing! If our old Xerox ever needs replacement, or we have other related needs, we know we'll turn to your company.
Teri - Senior Dogs
Please pass our gratitude on to John and his supervisors
Good afternoon, This is Cody from Bethel Church. I just wanted to say thank you again for sending John G. to help us sort everything out today. We love the new machine. John patiently stayed and helped our staff with all of our questions. For a technician, John did ALOT of customer service today. It didn't go unnoticed or unappreciated. Please pass our gratitude on to John and his supervisors. Thanks again!
Cody - Bethel Church
Jeffrey K. Has Been Great
Jeffrey K. has been great. He explained the problem clearly and was very attentive to the issues we were having with the printer. He even went the extra mile to inquire on another printer we have in the office that needed servicing a few weeks ago. Excellent technician!
Jessica - Mikuni
I just wanted to take this opportunity to thank you for going the extra mile
Mike, I just wanted to take this opportunity to thank you for going the extra mile and finding a redesigned fuser for our machine. I appreciate your professionalism, promptness and your willingness to educate the office on the copier. It is a pleasure to do business with your company. While we have seen you a lot lately-I hope we are on the road to a smooth copying experience. Thanks again for all your visits, help, encouragement. You are a valued assest to Zoom Copiers.
Cathi - Personal Express Insurance Company
I know that when I call anyone at Zoom our issue is taken personally and your staff help us to find a quick resolution
Good morning Kim, Just wanted to share with you how pleased we are with not only your service but Tammy and Isidro in particular. I have had to call her several times over the last couple of years and she is always helpful and pleasant. Yesterday she went above and beyond in trying to help us out with our latest issue, an old Caltronics printer. Michael (our IT person) is out with the flu therefore we were unable to complete the installation of the new copier/fax. Please see the email below showing how Tammy provided exemplary customer service. Our old printer that does the invoices had a fuser go out and we could not get it to work! Isidro helped us on the phone and did all he can to try and get us up and running, to no avail. He also demonstrated the upmost in patience and professionalism. It's hard to have confidence in a vendor, especially with our prior experience. I know that when I call anyone at Zoom our issue is taken personally and your staff help us to find a quick resolve. It is a pleasure to work with such professional, patient and knowledgeable people. Thank you!!
Nichole - JPL
I can not THANK YOU ENOUGH!
Our Engineering Manager was able to get into the program with help from your IT guy (remotely) and set it up!!! I can not THANK YOU ENOUGH! You are always so helpful and you understand our urgency always! You are such a pleasure to work with and I am so grateful to have you as my contact!
Thank you again for your exemplary customer service! AWESOME!!!
Nichole - JPL
ou are very lucky to have such a great guy!
Marty worked very hard on our print network and got us all set up! Thank you so much for sending him - it was a challenge but he got it to work!! You are very lucky to have such a great guy! Thank you again Marty!
Sandra - Gold Country Retirement and Health Center
Your service is excellent
Your service is excellent, the best of all our vendors. Thank you. Wish all were like your company.
Irene - WILLIAM RITCHEY INSURANCE
Steve Ford is an exemplary technician
Steve Ford is an exemplary technician. He is professional, thorough and explains the service performed. He represents Zoom in a very favorable manner.
Scott - Nelson & Company
MICHAEL IS A GEM
MICHAEL IS A GEM. EACH TIME HE IS CALLED FOR SERVICE, HE IMMEDIATELY RESPONDS. HE TAKES THE TIME TO EXPLAIN ALL REPAIRS. HE HAS EDUCATED ME ON THE FUNCTIONS OF THE MACHINE AND HOW TO CARE FOR IT TO PREVENT ANY FUTURE BREAK DOWNS. HE IS SUPERB.
Priscilla - Kern Gastroenterology Medical Group
I congratulate Zoom Imaging for having such a technically proficient service engineer.
I want send a letter of appreciation for John Naidu and his service for our copier. We have been having some issues with the dual-sided operation and John has been outstanding at getting a fix or coming up with a solution. He is definitely dedicated to solving any of our copier malfunctions and coming back even on the same day to fix multiple issues. I congratulate Zoom Imaging for having such a technically proficient service engineer.
Richard – Travis AFB
Thanks for always being here for us and treating us like we are VIP’s!
HI Kirk. Thanks for always being here for us and treating us like we are VIP’s! As I said… you are the only one in 7 years I have done copier business with that I have found to be honest and focused on customer satisfaction. We appreciate your kindness, patience and the knowledge you have about what your selling. It’s truly refreshing! I personally appreciate the way you empower your clients so that they can be successful with their equipment. Have a wonderful afternoon.
Nancy - Down Syndrome Connection of the Bay Area
We would sincerely like to Thank You for the quality of service your employees provide
I would like to compliment the exceptional service your technician has provided to our company! Ray has arrived many times the same day I have placed a service call. He has always been kind, very knowledgeable and is truly concerned about repairing our copier so we can get on with our business. Cal-Western is a small company and when the copier goes down... you can imagine the chaos. Jonathan has serviced our copier in the past. He is also knowledgeable and kind as well. We would sincerely like to Thank You for the quality of service your employees provide. Best Regards to All,
Dolly - Cal-Western
Larry is awesome
Larry is awesome. Very pleasant, courteous and informative. He tells us what is going on with our copier, fixes the problem and in a timely matter. You are lucky to have him.
Leslie - Northern California Medical Inc.
The swap went so nice it was scary
Joe. Wanted to let you know that Luis did a GREAT job on the printer install. He was able to download the config as requested and had it uploaded perfectly. Minus 1 small item which was resolved, the swap went so nice it was scary. Great job all around.
Mark - Nor1
I am very pleased and will definitely recommend ZOOM to our tenants
I wanted to let you know how helpful and professional Armando was. I am very pleased and will definitely recommend ZOOM to our tenants. Sincere thanks,
Ana - WorldCo
Get more employees like Felipe Rea
Get more employees like Felipe Rea! He was very amiable and approachable and patiently answered all my questions. He also didn't mind my curiosity to understand the printer. Felipe showed me how the printer works and explained rather satisfactorily the chemical and engineering portion of the printer function. It was very interesting to learn how the printer works whilst he repaired it.
Rosie - United Genetics Sees Co
Steve has been so prompt and helpful
I thought I'd take a minute to send you a quick email to let you know how much we appreciate you assigning Steve Ford to our account as our repairman. He has been so prompt and very helpful each and every time he has come out to work on our system, or even when we just speak by phone about an issue.
Donna - Paratransit, Inc.
Marlon is helpful and always pleasant
Marlon is helpful and always pleasant. He is great about letting us know when he will arrive and explaining the issues to us. Marlon was able to repair our machine without having to get additional parts. He put a tiny spring back in place. It took time and patience but he got it working.
Cynthia - DUFFY'S DRUG & ALCOHOL REHAB
We all think the world of Matt
I just wanted to relay how happy we are with Matt Lowe and his constant attention to whatever we need. We emailed him for a quick fix on something, he popped right by and totally took care of it. We all think the world of him and I just wanted to relay that to you!!
Kelly - Leach & Walker, A P.C.
The peace of mind of having needed equipment working is invaluable to any business
I don't place too many service calls, but when service is needed, the representative is very courteous and helpful. I always get a friendly response and explanation concerning our issue. Our service technician (Matt) is very reponsive and takes the time to explain and answer any questions that may come up regarding our equipment needs. I appreciate Matt's attention to not only fixing the problem with the equipment, but he also takes the time to clean the machine. It feels like new after he's been here! Matt has been very informative regarding our equipment. It's not the newest machine and I very much appreciate his time and patience to resolve the issue. I also appreciate having the same technician return when needed. It's similar to having a personal mechanic work on your car!! I have recommended your company to associates and friends who are small business owners. The peace of mind of having needed equipment working is invaluable to any business!
Jerri - Consumers Attorneys of California
Everyone is very happy with the new copier
Herb did a great job in his training. Everything went well from the installation, transferring of codes by Pierre, and your personal touch, Spencer, in how you do business. Everyone is very happy with the new copier.
Dom - St. John the Baptist Catholic Church
Very pleased with the service
John Grizoffi came to service our machine today and did a wonderful job and even showed us how to use some functions on the machine that we were unaware of. Very pleased with the service. Thank you!
Stacy - Abundant Life Community Church
Every time I call Zoom for service, both Tammy and Cassie are incredibly professional, helpful and friendly.
Dear Kim, This morning, while trying to get help, answers and service over a very simple issue from another vendor, I was extremely frustrated because of how badly I was treated. The company I was trying to reach was using a non-local dispatch call center and every time I was transferred to yet another person to try and get my question answered, I was treated badly at every turn. Even when I dialed zero to try to reach an operator, my only option was to leave a message because even the operator was not available.
We recently cancelled an account for pest control services with a company which we had been doing business with for well over 20 years for the exact same reason. After years of struggling with their non-local dispatch call center, we finally had enough of bad customer service and difficulty in coordinating service. In my experience, those dispatch call centers create a very critical disconnect and an extra layer of separation between the company and the customer. They also cause a great deal of frustration for the customer, because the person we end-up talking to will always be someone who is not familiar with the ongoing details of our specific account. Every time one of our vendors has switched to this method of communication with their customers the quality of their customer service greatly deteriorated. When interviewing a replacement service provider for pest control services, one of the main criteria we were looking for was a company that provided local dispatch.
Please know that every time I call Zoom Imaging for service, both Tammy and Cassie are incredibly professional, helpful and friendly. They are familiar with our account and I don’t even have to tell Tammy who I am because she even recognizes my voice! Tammy and Cassie are the first point of contact, they are the source of any customer’s "First Impression" of Zoom Imaging. Please know that they are excellent representatives. After my extremely frustrating experience this morning with the other company, I can’t begin to tell you what a relief it was to call and talk to Tammy.
With great appreciation,
Diana - Fresno Metropolitan Flood Control District
Your company's service is top notch, everyone is kind, knowledgeable, and most importantly very FAST!
Joe, Thank you, I am having a GREAT summer! WE LOVE our new copy machine. If you ever need a reference please feel free to have people contact me. Your company's service is top notch, everyone is kind, knowledgeable, and most importantly very FAST!
Tammy Lariz - Play 'N' Learn
We are obviously impressed with the level of service we've received.
I am writing as a follow up to a service call I made yesterday regarding on-going issues with our recently installed Toshiba copier. Due, most likely, to not completely understanding how to best use some of the features of the Toshiba Studio 2330C, we have made several calls trying to resolve issues with printing various items, such as spread sheets, emails and PDF files, faxing, and some copying issues. After speaking once again with Steve Ford, he suggested we ask to have a network analyst come out.
Yesterday, soon after I called for service, your Network Analyst, Pierre Johnson called me and then went out of his way to fit us into his obviously busy day. He arrived promptly and spent significant time in our office carefully asking us which problems we'd encountered. He then looked at the computers we print from most often to confirm we had the most updated drivers and the best browsers for our office use. He was very professional, friendly, and maintained a great sense of humor while patiently explaining how to use the machine for our needs.
We are more than satisfied with our machine at this time, and obviously impressed with the level of service we've received.
Judy - EG Food Bank
Matt Moffett is very good
Matt Moffett is very good - he did NOT rush through the service call and he took extra time with the copier that he couldn't find anything really wrong with when he got here. He couldn't duplicate the jam that we kept having, but took things apart anyway to more carefully resolve the issue. I was very impressed with him. Thank you!
Pat - Lyon & Associates
I found myself out of toner today in the middle of a HUGE copying project that has to be done by Monday (today being Friday)! I was horrified! How could I let this happen? I always keep a spare! I called Zoom in Roseville completely embarrassed and spoke with the women who helps with supplies. She promptly told me that they had a toner at the Roseville location if I would like to pick it up (and she ordered a back up to be delivered). I told her I was the only one at the office today and was unable to leave. I thought it was hopeless...but she came to the rescue once again! She told me that for a fee someone could bring one out to me!!! I was absolutely blown away! Wow! She sent out an employee with my toner within an hour and I am a 30 minute drive from them!!! I am so glad that we chose to leave our old company and change to Zoom! I am so impressed with the service we have received and most of all for the angel who works in the supply ordering department who completely saved my day today! You are AMAZING!!
Jennifer - Suncountry Owners' Association
Loved the fact that help for me was immediate
Loved the fact that help for me was immediate. The tech, Marlon, walked me through what to do so I could use the copier until he came the next day. He was informative and polite. I appreciate the prompt service and ordering the toner for the copier. Thank You
Martha - IMMANUEL BAPTIST CHURCH
I love your service!
I could not have asked for better service than I received. First a live body answered the phone when I called dispatch. Within 10 minutes I received a call from the technician, Michael Alexandria, letting me know he was on his way and would be here within the hour and to see what type of problems we were having to ensure he had the proper equipment to fix our problem. He did arrive within the hour and had the machine fixed within 20 minutes. WOW!! I love your service! In addition to what I said above and fixing the machine, he educated our staff on what might have happened to cause the problems so we could keep it from happening in the future. Believe it or not, I am asked at least once a month who I use and am I satisfied. I rave about your service! Thank you!
Michelle - Reed, Shoemaker, Brookshire, Inc.
Thank you for ALWAYS going above and beyond in caring for our copier needs.
I'd like to compliment several of your employees for the excellent service provided to me and our organization.
First, Thank you Matt Castaneda for ALWAYS going above and beyond in caring for our copier needs. Not only do you respond immediately to any inquiry or question, you make sure that we are cared for quickly and with excellent service. I appreciate your upbeat, can do, easy going, and kind hearted attitude and enjoy working with you very much. You are honest and we trust you to bring us great quality products at fair prices with A+ customer service. Thank you.
All machines are going to have problems from time to time. The secret to a happy relationship with a copier is the team you call when something is going wrong. Thank you Zoom Imaging Solutions for placing a priority on customer service and well trained technicians. Everyone I work with from the kind people that answer my calls to the technicians is professional, responsive, and has a great attitude. Their work ethics say a lot about the organization. A special thank you to Louis and Ray for keeping our old copier running in it's final days. Your professionalism and ability to get to the bottom of the situation exceeded my expectations.
Most recently, I had the pleasure of working with Matt Lowe for installation and networking of our new copier. Matt did a great job of bringing the new copier online. He set up all our lap tops and pc's to print, then he went the extra mile and took time to teach me how to do the same. Thanks Matt!
Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with ZOOM Imaging Solutions for years to come. Sincerely,
Susan - Saratoga Presbyterian Church
I rate Zoom as outstanding!
Zoom treats you like a true customer. They remember who you are and how they can help you. They let you know when the technician will be dispatched and long it will take. I rate Zoom as outstanding. Mr. Alexandria is a true professional, his experience and knowledge enables to locate the problem, fix it and get you back up and running with little time loss. He is a role model for his field.
Ron - Pro-Tech Safety Consulting, Inc.
Thank you for going above and beyond
Max, I wanted to thank you for going above and beyond on Tuesday/Wednesday. I really appreciated you responding to my email late at night, and having your service team come out first thing in the morning. We were able to get the problem resolved, and it had no negative effect on our business. Thanks again for your service team and your hard work!
David - Andros Rostilj
I just wanted to tell you what a wonderful job Armando did this morning
I just wanted to tell you what a wonderful job Armando did this morning on our copier. He fixed everything, got the red light off and was very professional. I wanted you to know how pleased we are.
Brenda - Dublin Unified School District
Your techinician, Ray Borms, is GREAT!
Your techinician, Ray Borms, is GREAT! Friendly, knowledgeable and is always willing to take the time to answer all my questions and teach me about my copier. I have already recommended your company to friends and colleagues because I am so happy with my copier and the service you provide.
Tammy - Play 'n Learn Preschool
Mike Kelley is Always Very Helpful, Kind and Professional
Mike is always very helpful, kind and professional. He keeps us informed about our Toshiba copier during his visits and shows us how the machine works.
Glenda - Wolverine Services
Leonard is a GREAT Guy and Very Knowledgeable
Leonard has been here numerous times. He is a GREAT guy and very knowledgeable about our machine. He is very quick troubleshooting the problem and as long as he has the part, he is in and out in a flash. He also carries a very professional demeanor and fits in when our clients see him in the office. We appreciate him and are glad when he is sent to repair our machine.
Ty - Morgan Jones Funeral Home
I would like to take this time to say a BIG THANK YOU!
I would like to take this time to say a BIG THANK YOU to you, Eric Gayden, and your staff. As you know we recently completed the transition of removing 8 copiers and installed the updated replacements. With this last upgrade it brings our copier total to 12. I have talked to the staff at each of the different facilities and they were very pleased with the men removing and installing the copiers. Training that followed was greatly appreciated and everyone seemed to enjoy what the new copiers could and would be capable of doing. I myself have recently been in contact with your warehouse, your contracts dept and your A/R departments. Everyone was so nice and helpful and followed up their promises.
Judie - County of Monterey
I'm Impressed by Juan's Attention to Detail
I called because our copy machine was wet from a leak in our roof. Juan arrived within 15 minutes! Juan was very efficient, communicated with me regarding the repair and was able to dry our very wet copy machine out with no damage! I am always impressed by his attention to detail and he does not quit until the problem is resolved every time he is required to come to our place of business.
Norma - A.L. Gilbert Company
The Fresno Staff is Great!!!
When I call the Fresno office Tammy is such a pleasure to talk to. She is very friendly and always lets me know if someone will be out that day or the next day. Which is great I like the honesty. Some places will tell you they will be out that day and you wait and no one shows up. Also Pia did call and let me know he was at a service call and would be in when he was finished with that job. Great staff!!! Pia Xiong was great! He let us know what the problem was. It helps us so next time I know what to look for.
Belinda - W E Plemons Machinery Service, Inc.
Eric R. is Awesome!
As usual, Eric made us feel like we were his number one customer. He came out to our office immediately and fixed the problem with our copier. Being an accounting/tax office - the copier/fax machine is our lifeblood, and Eric did everything he could to keep our downtime to a minimum. Thank you.
Susan - Agriculture & Merchants Business Services
Can't say enough good things about the people that work for Zoom
Can't say enough good things about the people that work for Zoom. I am a very loyal customer because you take great care of us and provide excellent service. Thank you!
Susan - Saratoga Presbyterian Church
Rolando was super fast and did a great job
Rolando was super fast and did a great job...no mess! He was awesome, polite, quiet, clean and super efficient.
Keith - Western Building Specialties
Phil Ridley and Larry Eades are super technicians that make it easy to recommend Zoom to my friends
Phil Ridley and Larry Eades are super technicians that make it easy to recommend Zoom to my friends. Phil definitely knows his machines. He had it diagnosed and fixed in no time at all. Phil did a great job! And Sue Penner is always friendly and on top of the calls!
Cindy - David Allen & Associates
Matt Lowe was very helpful!
Just wanted to let you know that Matt Lowe assisted me today via phone with some trouble shooting to set up my new laptop to my Toshiba machine. He responded quickly and helped guide me to getting connected. He was very helpful!
Robbie - R.G. Matusich Realtors & Assoc, Inc.
Johnson was absolutely delightful, professional, and extremely helpful. He is a wonderful example of professionalism.
Your sales rep, Johnson Eng, just left our office and I want to pass along to your company CEO how absolutely delightful, professional, and extremely helpful Johnson was in answering all my questions and giving me advise for our current situation. He is a wonderful example of professionalism.
Christine - JTP Office
We look forward to working with Steve Borba
We are so very excited here at ServiceMaster to be working with Steve Borba your Account Manager servicing our Sacramento office. Steve has put together a great deal for us and his customer service goes above and beyond. We look forward to working with Steve and will recommend Steve and his team at ZOOM with confidence.
Bonnie - ServiceMaster
Gary provided excellent service
Gary provided excellent service. Completely professional and easy to work with. I am able to ask any questions and he takes the time to answer in an easy way to understand.
Betty - Deduction Center, Inc.
Eric Raviscioni is an outstanding representative of your company
Eric Raviscioni is an outstanding representative of your company. He always keeps me informed and explains everything in detail so I can communicate effectively with my staff and superiors. He always makes sure that issues and concerns are well taken care of before he leaves our facility. Eric provides us with information that assists us in the correction of our simple concerns so that we are able to get back in service in a timely manner as this is an extremely busy office. We really appreciate his service.
Sharon - Apex Medical Group Inc
Juan Culebro is the best technician!
Juan Culebro is the best technician! He always explains what he did to repair the machine and is very polite and courteous!
Melanie - CSU Stanislaus
Travis West exhibited exceptional customer service!
Travis West exhibited exceptional customer service! Travis called me within a few minutes of my call to tech support. He patiently walked me through a resolution and gave me his cell number in case I needed him again. He was
Sherry - Church in the Forest
I am so impressed with the whole team’s willingness to work exceptionally hard to fulfill our organizational needs.
I just wanted to let you know how pleased we are with the service we have been receiving from the Rohnert Park Zoom team. Karim appeared out of the blue with a proposal for copier services, just as our Inland contract was about to expire. He’s been a great negotiator, and has bent over backward to help with every aspect of our new contract. Herb and Pierre have been practically on call here to get our staff up and running on the new machines. I am so impressed with the whole team’s willingness to work exceptionally hard to fulfill our organizational needs. Even the delivery staff who was pulled from Sacramento was wonderful, friendly, and helpful. In addition to all this, our staff is loving the product! Thank you!
Rebecca - Sonoma County Library
Matt was the most efficient and smart tech we've had!
Matthew Lowe, though quiet, was the most efficient and smart tech we have had here. He solved our issues wih ease, and even helped me solve a problem created by our IT person. I communicated the solution to our IT, and it worked. Thank you, Matt!
Terry - Seascape Resort
From the men and women who maintain our copier, to the people who bill us, we get great service!
I just wanted to let you know how much we appreciate the great service we receive from your staff. From the men and women who maintain our copier, to the people who bill us, we get great service! Oh, and your copier is great, too!
Blake - University of the Pacific
Richard Mejia Was Awesome!
Richard was awesome! He was on time, cheerful, and professional. He took the time to teach us the machine to prevent future issues and not just fix the problem.
Lana - First Presbyterian Church of Fresno
Oscar is wonderful to work with
Oscar is wonderful to work with. He is always very thorough on repairs for us. On the most recent repair, he not only fixed the hard-to-see paper jam, but also replaced a roller which was going to be due for maintenance. He is a regular face at Blood Source now. He knows our staff and is very familiar with our machines.
Jana - Blood Source
In my opinion, a company is only as good as the people they send out to represent them, and Pang is Awesome!!!
Hi Kim, So this morning we were having a problem with repetitive jamming. I called your office and Pang happened to be there at the time. I gave him the error code and he was able to walk me through the problem. Someone had in-advertantly changed the settings on the control panel so that we had both 8 ½ x 11 paper drawers feeding in the same direction (portrait). At my request, pang walked me through the control panel and figured out what the problem was and we fixed it over the phone. It is our Board Prep week which would have caused a huge inconvenience to have the copier out of service. I just want to remind you how happy we are with Pang. I hope you realize how good he is. In my opinion, a company is only as good as the people they send out to represent them, and Pang is Awesome!!! Please don’t ever lose him to a competitor. We are so happy with the service he provides.
Diana - Metropolitan Flood Control District
John Naidu is fantastic!
John Naidu is fantastic! He calls to let us know an ETA, takes excellent care that we understand the repair/service/etc. I would like to commend John for his attentive service. He is reliable, pleasant, competent and just does a great job of keeping us going.
Donita - Sonoma Valley Hospital
I highly recommend Zoom and Karim for all of your copier solutions.
I highly recommend Zoom Imaging Solutions and specifically Karim as the source for all of your business copier/printer/fax solutions. I have known Karim for over 13 years as he has continued to provide the level of service and support that I have come to rely upon for my business.
The quality of the Toshiba machines that we have been using is top notch and there has been very little down time with the units. Anytime we have a need for service, the technicians are prompt, reliable and very knowledgeable with regard to the equipment.
Our company has been using Zoom exclusively for all of its needs for quite some time. Karim is always available to discuss options, understands our business needs and recommends the appropriate products. I've never felt that we have over-ordered or committed to something beyond what our business needs. It's not often you find a sales person/company with such integrity.
I highly recommend using Zoom Imaging for your company and Karim has my highest recommendation.
David - J&B Aviation Services
I would definitely welcome Zoom Copiers into any business that strives for excellence in their daily operations.
Over the past several months I have interviewed many copier companies looking for the best product and service available. The former company that we had a contract with was less than par for both of the above mentioned. Months of frustration were not anymore to be tolerated.
Meeting Zoom Copiers representative Leila Colbert was such a wonderful day. I was so impressed that she invited me to come and visit their office and meet all of the associates in each department. No one has ever offered such a thing. After speaking to her and learning about their machines and service, I was eager to present my findings to the Board of Directors. She was able to offer us a contract with service included that was hundreds of dollars less than what we were paying each month prior.
From beginning to end, Leila took all the worry out of transitioning to a new contract and returning our old machine for us. Last week I was working on a project that I was having some issues with. I called Paul Brenes, their hands-on representative and asked if he could stop by the following morning and help. He was very nice and was able to fix the issue and I was able to meet my deadline.
I would definitely welcome Zoom Copiers into any business that strives for excellence in their daily operations.
Melody - CARDEN SCHOOL
Ronnie is very pleasant and professional
Ronnie is very pleasant and professional. We are EXTREMELY LIKELY to recommend Zoom to a friend or colleague and would be HAPPY TO DO SO!! I have been calling on service people for over 10 years and your company is BY FAR the best one!!!
Marty - Fairmont Private School of Fresno, Inc.
Jesse is a great representative of the Zoom team
Jesse is a great representative of the Zoom team and provides excellent customer support.
Victor - Solano Irrigation District
I am very pleased with decision to convert our business to Zoom.
Hi Chris, I just wanted to say that I'm very appreciative of the incredible support provided by Zoom out of the gate at the first installation. Your technician even stayed on site for an extended time until the scan-to-email function was completely operational. Everyone is absolutely thrilled with the new copier. I am very pleased with decision to convert our business to Zoom. Best regards,
Kurt - Pacific Autism
He was an amazing representative to work with and a great example of the type of service Zoom provides.
Dear Mr. Johnson,
I just wanted to reach out to you since we have now been using your Toshiba line of products for a few months and thank you for all of the help your company has given to our team. As you know, switching vendors and equipment is never an easy process, and I was not the easiest client to deal with, but your representative, Karim showed a level of professionalism and candor that reassured me that we were making the right choice. Throughout the transition, Karim made himself available to answer my questions and concerns, and even made extra trips out to see me, to help me understand the contracts and agreements we were signing. He was an amazing representative to work with and a great example of the type of service Zoom provides. I would not state this lightly.
Now that we have had a chance to use the Toshiba products and have been trained by your staff, we are having fantastic results. There is always a period of acclamation to new software and products, but the quality of print and the diversity of the software are assisting us greatly in taking this company to the next level. Herb Radley has been excellent to work with as well and I wanted to let you know that you have a great team and we have enjoyed working with them.
I hope this letter finds you well.
Jeff - Steward Property Services, Inc.
Michael Alexandria continues to provide service that represents your company in a very professional way
Michael Alexandria continues to provide service that represents your company in a very professional way. I am very pleased with him. He took the time to show me what was needed to resolve the problem on my own and provided me with the needed information to do so.
Greg - County of Kern
You and your team are the best!
Ray, you and your team are always so awesome! Isidro was able to find the problem in a matter of seconds! Of course when I called my IT guy, he said he was already changing it. ;) Thank you a million times for all your help today. You and your team are the best!
Remy - Platinum Real Estate
Keep doing what you are doing!!
Brian Harper provided exceptional customer service, a resolution to the copy issues and gave me training on several aspects of the project. Exceeded expectations!!! Keep doing what you are doing!!
Judy - Bass Lake Realty
Mike Kelley is great!
Mike Kelley is great! He always does an excellent job of explaining the issue(s) to us and answers our questions fully! We appreciated that he gave us a call to tell us he was on his way. Since Mike started servicing our machine, we've been very happy. He's so personable and takes his time to figure out the root of the problem.
Kristen - University of the Pacific
I’m so glad that I saw your ads while watching my San Jose Sharks!
Hello – I just wanted to drop a quick note to you saying how happy my company (especially me since I’m in charge of the machine) has been with Zoom since we switched from Ricoh in October. We got off to a bit of a rough start which was expected since I needed to figure out a new system and new setting for my bi-monthly print job. Greg Olson has been great on making sure that everything runs smoothly and if it’s not getting it fixed right away with little stress on my part which is a huge deal for me since it usually took Ricoh months of my calling about the same problem before it was fixed. I’m so glad that I saw your ads while watching my San Jose Sharks!
Andrea - Peninsula Builders Exchange
Jesse always does a great job!
Jesse always does a great job! He's prompt, friendly and always explains what services he performed on our machine. We would definitely recommend him to others!
Sarah - Patch Services
Matt Lowe is the best tech rep we have ever had
Matt Lowe is the best tech rep we have ever had. He's prompt, knowledgeable and easy to work with. Matt put a rusj order on the part needed to fix our copier and came back with the part in hand the next day to install. Excellent rep and excellent service!
Ann - Tri California
Mr. Vang is wonderful!
Mr. Vang is wonderful! He let us know what was wrong with tha machine. Mr. Vang was able to show us more features we weren't aware of on the copier. His knowledge was very helpful.
Lisa - East Financial Services
John Naidu is and has always been a pleasure to work with
John Naidu is and has always been a pleasure to work with. He provides excellent customer service. He always explains everything thoroughly and makes sure we understand before he leaves. He is very responsive to our needs. We love him!!!
Vicky - Solano Family Services
Matt wants to take good care of us and make us happy
I called Lenora and explained that the machine was making noises. Matt Lowe came out today to investigate the noises. Matt listened intently for the noises that we heard and was able to explain the parts that were moving and that the noises were functional sounds and not bad. Matt is very curteous and ready to answer any of our questions no matter how silly they may seem. He wants to take good care of us and make us happy.
Audry - Leach & Walker APC
Pang always does an excellent job!
Pang always does an excellent job! We enjoy when he is the technician servicing our machine. He is always very professional & friendly.
Yisel - Buckinghamm Property Management
ERIC R. WAS A VERY GOOD TECHNICIAN
ERIC R. KNEW EXACTLY WHAT WAS WRONG WITH THE COPIER AND HAD IT FIXED IN NO TIME FLAT. HE ALSO WENT OVER WITH ME WHAT THE PROBLEM WAS AND GAVE US SOME SUGGESTIONS REGARDING THE COPIER FOR THE FUTURE. HE WAS A VERY GOOD TECHNICIAN, WAS VERY HELPFUL AND FRIENDLY.
TRACY - MADERA CEMETARY DISTRICT
Steve Ford does a great job
Steve Ford does a great job. He explains what is going on and what to do if it happens again. Steve is a great asset to your company. Make sure you hold on to him and give this guy a raise. He's a very good employee. It is always a pleasure to have him at our office.
Steve - Sacramento Auto Insurance Center
The Villages highly recommends Zoom and ToshibaHi Joe, I hope all is well. I am just checking in with my favorite office machine solutions person. (Yes there is such a title.) I have heard recently Zoom commercials on KLIV. Congrats! We have been using the Toshiba more than we could have ever imagined. FYI – The Villages highly recommends Zoom and Toshiba, as we are very happy with the machine and the service.
Julia - The Villages
All I have for Paul is tremendous praise for being such a skilled person.I just want you to know that Paul is an excellent/outstanding serviceman. When he arrived at our office--he immediately knew what needed to be done to make my job work. He showed me very clearly exactly what had to be done. He waited for me to practice the new method of printing out certificates to make sure I knew what I was doing. All I have for Paul is tremendous praise for being such a skilled person.
Donna - Robert Castle CPA
Every company needs exceptional people like Mr. Alexandria.I rarely write complimentary letters. I would like to compliment you on a technician you have on your staff. Michael Alexandria has been most helpful in Helping me get my problems worked out with the new KIP 7100, Michael has gone way beyond the efforts of any technician I have ever had come into my office. Michael is an asset to your company, friendly, neat, PATIENT!, and knowledgeable. Going the "extra mile" for me whenever I ask. I appreciate his efforts. Every company needs exceptional people like Mr. Alexandria.
Gregory - Kern County
If I have a problem again, I know I can count on your company
Juan was very knowledgeable of the equipment and did not leave until he found the problem and fixed it. If I have a problem again, I know I can count on your company.
Christine - San Joaquin Delta Community College
Just a quick thank you
Just a quick thank you to Service Tech Matt who helped explain a problem we were having. He should be commended as a good technician and teacher!
Elaine - First Presbyterian Church of Monterey
You have a great bunch of people. Keep up the good work!!!
Pablo Mora is a great technician and I have to say always friendly such a great people person!! Every time he comes out he is very professional and courteous and very thorough in his work. When I call Zoom to set up an appointment Tammy is also very helpful and a pleasure to talk to. You have a great bunch of people. Keep up the good work!!!
Belinda - WE Plemons
Everyone we have dealt with at Zoom has been very friendly and available
Everyone we have dealt with at Zoom has been very friendly and available when needed. This is much better service than we received with our old company. Everytime I call for service, the receptionist is extremely helpful. The technician called to let me know when he would be here and arrived on time. Art found the problem and explained what had happened and what we would do in the future. WE ARE EXTREMELY PLEASED WITH ZOOM'S SERVICE. Thank you!
Marty - Fairmont Private School of Fresno, Inc.
Thank you Matt!
Just a quick thank you to Service Tech Matt Lowe, who helped explain a problem we were having. He should be commended as a good technician and teacher! Thanks!
Elaine - First Presbyterian Church of Monterey
Thank Richard Mejia again for us
We really appreciate that Richard Mejia stayed late to fix our copier. He was scheduled to be off following day, but he called your office and someone came and brought him the part he needed to fix our copier. We appreciate him taking the time so we wouldn't be without the copier for 1 day until he returned on Friday. He got it done in no time, once he got the part. Thank him again for us.
Maria - KERMAN UNIFIED SCHOOL DISTRICT
Steve Ford is very good at what he does
Steve Ford does a great job. He is a big asset to your company. He always takes the time to show us what he fixed. He also gives us ideas to try until he
is able to service the copier. Great Technician!!!!! Once again you have a great employee. Steve Ford is very good at what he does.
Steve - Cost U Less Insurance
Victor is prompt and very efficient
Dispatch was fast and communication was good. Victor has repaired my machine every time he has been here. Fixing my problems, cleaning up after himself and leaving me feeling that my problem was taken care of. He is prompt and very efficient.
Charlie - CHARLIE D. SEEVERS
In my books, Pierre is the best
I just wanted you to know that Pierre Johnson was absolutely wonderful. My usual computer tech was not able to get the printer working with my new computer. One phone call and Pierre was able to walk me thru making a few changes in the settings and I was up and running. Personally I was very impressed with is knowledge of the printer with just a phone call. In my books he is the best.
Finda - MCKINNEY & ASSOCIATES COLDWELL BANKER REALTY
Aisea Inoke is a great worker!
Aisea Inoke is a great worker! He was prompt, always does a great job and always provides exceptional customer service.
Nina - Tri City Technologies
Matt was EXCELLENT!
Matt was EXCELLENT! He was very patient and thorough.
Tammy ~ PLAY N LEARN PRESCHOOL
Jesse goes above and beyond to make sure we are operating smoothly
Communiction is great, fast and very helpful. Jesse called me and helped trouble shoot my copier before he came out to the site. Jesse is always helpful and very informative. He goes above and beyond to make sure we are operating smoothly.
Ricardo - ROEBBELEN MANAGEMENT INC.
Dispatch is always prompt in answering our incoming call
Dispatch is always prompt in answering our incoming call and making sure to get a technician to us ASAP. Both John (and Jesse) are professional, on-time and fix the problem while they are here in the office.
Kathleen - Solano Gateway Realty
Sue and Rolando are great!
Sue, who answers the phone, is always so friendly! It's great to hear her voice when I call in. If needed, Sue will call me to let me know how long it will take the technician to come out. Rolando is always great! He explains what caused our machine to stop working and what we can do to prevent the issue in the future. Rolando is very friendly, works quickly, is professional, and makes sure everything is fixed! He even cleans inner parts of the machines if he notices that its needed.
Desiree - Burton Law Firm
Rick left the equipment very much repaired to our satisfaction!
Dispatch was very convenient. I had been waiting for a technician to help with a certain issue, and Rick Schwab quickly listened to me and came to our office to assist. He is great! Rick left the equipment very much repaired to our satisfaction! I am extremely grateful the issue was taken care of quickly and efficiently .Rick was awesome! I explained the trouble with our copier/printer and he knew right away how to repair it without having to have me to so many tests on the equipment!
Michelle - LEVINE LAW GROUP
Ray Borms is excellent!
Ray Borms is excellent! He always explains why the copier did what it did and what he is going to do to fix it. Great customer service. Keep up the good work!
Norma - DCHS Medical Foundation
Pablo is great!
Pablo is great! Always professional, helpful and patient as we try to act out, explain and/or replicate the issue the machine is having.
Tara - MEDICAL BILLING TECHNOLOGIES, INC.
Norbert always does an excellent job
Norbert always does an excellent job. We appreciate his quick response and helpful suggestions. We are fortunate to have him as our service rep.
Sandra - American Lakes Elementary
We love Victor!
We love Victor Garcia! He always makes sure we are happy with everything before he leaves and is very nice to work with.
Mary - PINERIDGE SCHOOL DISTRICT
Oscar always does a great job
Oscar always does a great job. He takes his time and makes sure it is done right.
Katrina - Ronald Dosh Attorney
John Naidu is very courteous and professional
John Naidu is very courteous and professional. We all enjoy having him come to the office because he is exactly the perfect combination of competent, professional and pleasant.
Donita - SONOMA VALLEY HOSPITAL
Larry Eades has always been great when servicing our machines
Larry Eades has always been great when servicing our machines. He comes in, sees the problem, and resolves it quickly.
Judy - PAN AMERICAN INSURANCE AGENCY INC
Matt Lowe is the best!
Matt Lowe is the best! He is personable, professionable and an extremely conscientious. He makes sure everyhing "right" before he leaves. Thank you for sending Matt!!
Pablo - KC's Court Reporting
I was very impressed with how fast the technician was sent
I was very impressed with how fast the technician was sent. Eric figured out what the problem was right away and took the time to explained it to us. Thank you very much!
Ana Maria - BUSINESS & LEGAL SOLUTION INC
Thanks for excellent service!
Paul did a fantastic job! Thanks for excellent service!
Brenda - Dublin Unified School District
You are very fortunate to have such a knowledgeable and model employee
Scott, Just want to let you know that Eric was here at 10:00am with the Toshiba. He installed it and explained every detail to Aly and myself. He did an excellent job! He was very professional. You are very fortunate to have such a knowledgeable and model employee. Thank you for sending Eric out to service us!
Debi - Amerine Sys
Very Prompt Service from John Naidu
John Naidu repaired the equipment as specified. Multiple copies can now be run from the document feeder. Works perfectly. Thank you Mr. Naidu. John explained the potential parts and service needed in his pre-visit call. Arrived only a few hours later after service call was placed. Very prompt service.
John - Crystal Geyser Water Co
Pierre was excellent!
Pierre was terrific - constantly letting the staff know what was happening and what the next steps needed to be to correct each workstations issues. Pierre explained to each user how he was correcting their issues and made certain he had addressed the gamit of their concerns before moving on to the next staff member. Pierre was excellent!
Cindy - California Telehealth Network
Justin is very professional and service oriented
Thank you for getting Justin out to us so quickly. He fixed everything like a pro - he’s very professional and service oriented. You guys are great. We’re beginning to get back to normal and regain our sanity. Thanks again,
Jennifer - Chandler/Ham
Steve Ford is Fabulous!
Steve Ford is fabulous! Great employee...don't lose this one. Great interpersonal skills, knows his stuff, gets the job done all with a smile on his face. I would hire him myself in a heartbeat.
Tonya - Mold Detectives, Inc.
John Naidu is amazing
Overall dispatch was great!! Communication to keep me informed was great!! John Naidu is amazing!! John is quick to respond and he knows what he is doing so he gets it fixed ASAP.
Monica - SONOMA VALLEY HOSPITAL
What a great experience
What a great experience. Michael Alexandria was a pleasure to work with and got the machine in excellent working condition quickly. Kudos to Michael!
Dennis - TOWNSEND ARCHITECTURAL GROUP
We can't say enough about how great Shawn is
We can't say enough about how great Shawn is! We love Shawn and don't know what we'd do without him! He's a genius!
Lisa - Jacobs Law Corp
I couldn’t be happier with the service!
Hi Joe, I first want to let you know that the new machines got placed yesterday. There was one snag with the 4540. It came set up without the large bottom paper drawer. Roy immediately called the shop and Josh delivered it right away. They were able to install the correct tray right on site and I couldn’t be happier with the service. Both Roy and Josh delivered excellent, timely and professional customer service, they both get gold stars! Please let their manager know how pleased I was with their service.
Candace - Cepheid
Pierre was very helpful and professional and knowledgeable
Just wanted to let you know that I was speaking with one of your Field Techs earlier today at one of our clinics and he was very helpful and professional and knowledgeable. His name is Pierre J...and he got me squared away! Thanks!
Lee - Renal Advantage
Thanks for the good service!
Just wanted to say how much we appreciated the service of your tech, Travis, who came out on our service call today. He fixed our problem and was professional and very friendly - Thanks for the good service Travis!
Carol - First Presbyterian Church of Monterey
He is always timely, courteous, helpful, and informative
We wanted to take the time to express our appreciation for your service technician Norbert Dehm. He is always timely, courteous, helpful, and informative in working with our 3 machines. Whenever there was something wrong that could be prevented, he explained what we could do better. His prompt service and cheerful disposition has made our working relationship a pleasant experience. Please feel free to forward our thanks and appreciation to Norbert when you see him.
Thank you again.
Vickie - California Trucking Assoc.
I appreciate very much that he took the time after hours on a Friday to see that my problem got resolved.
Just wanted you to know that Rick called me and helped me. We are back online. I appreciate very much that he took the time after hours on a Friday to see that my problem got resolved. Kudo's to Rick!!!
Renee - Coldwell Bank
Thanks again for a seamless transition; you have been wonderful to work with.
I just wanted to thank you for a successful and relatively smooth installation of the new copiers. I appreciated you staying to meet our time schedule for the trainings. Everyone is impressed with the speed and quality of the new machines. Thanks again for a seamless transition; you have been wonderful to work with.
Sue - Three Rivers School
Eric... was just amazing!
Eric did a wonderful job at setting up the fax machine and training me on how to scan. He was just amazing!
Natasha - AlienVault
Phil showed up almost immediately and fixed the problem very quickly
I'm with a company called Be Our Guest Consulting and we lease a few of your Toshiba printers. I just wanted to say thank you and give you some feedback on service we recently received. We had a print project that was critical and time sensitive. I called for servicing and they sent Phil out on a pinch because Larry was not available (he was on a call in Davis). Phil was very timely – he showed up almost immediately. In fact I was waiting to hear back from your service department just to confirm if it was even possible to send someone out that same day and there he was at our office. He was able to fix the problem very swiftly and quickly. Our project ended up being a success and we were able to meet our deadline. Again, thought you might like to hear good things about your team.
Sheryl - Be Our Guest Consulting
In short, those guys were pros
Thanks for hooking me up with your move team. Julian was exactly on-time, provided updates early in the day, knew where he was going and moved the printer with ease. All in, it took about 30 minutes to move that big printer to a new locations in a different city. In short, those guys were pros.
Many thanks for arranging this. Anything you need from me please let me know. I should have the printer back online next week, after which time I will call your team and make sure everything is connected.
Oliver - PMJ
Thank you for going the extra mile to ensure a smooth transition into an exciting new era here at SID
Due to the extraordinary efforts of the staff of Zoom Imaging, the recent relocation of SID to new Headquarters and Operations facilities was completed with precision and reliability. Whenever a move of this magnitude takes place, there are bound to be unforeseen challenges. However, the experience and leadership provided by the staff of professionals from Zoom Imaging, most especially Jon Karis, mitigated the challenges and allowed SID to be fully operational and ready for business on Monday morning. Thank you for going the extra mile to ensure a smooth transition into an exciting new era here at SID. We at SID look forward to the future of an ongoing mutually beneficial relationship with Zoom Imaging.
David - SID
I just wanted to make sure I told you what a fantastic team you have over at Zoom
Hi Gary – I just wanted to make sure I told you what a fantastic team you have over at Zoom.
I came in Sunday afternoon to catch up on some work – noticed our E6520 copier was down and had a very serious sounding noise. I started to panic due to our huge bid on Tuesday- knowing too I would have a full house of McCarthy folks this morning, plus all the incoming faxes that would not get through. I hated to call Steve Ford on a Sunday but I did, he was at the airport but promised to contact Mark Rowley right after we hung up. I emailed Kevin Toon and Nate Crawford too that afternoon hoping my cry for help would be heard – and it was! When I arrived to work this morning about 7:45 a.m. the copier was all fixed and everyone was happy! Thank you again for having great players on your team.
Jo - McCarthy Building Companies,Inc.
TAMMY IS ALWAYS POLITE, FRIENDLY AND WILLING TO HELP.
I WOULD LIKE TO LET YOU KNOW THAT TAMMY, TECH SUPPORT CUSTOMER SERVICE REP FROM FRESNO OFFICE, DOES A GREAT JOB. SHE IS ALWAYS POLITE, FRIENDLY AND WILLING TO HELP. SHE IS A GEM OF YOUR OFFICE! THANK YOU FOR EMPLOYING SUCH GREAT PEOPLE AS TAMMY!
Elena - Law Office of Dean B. Gordon
We know that if he is on the job then the problem will be properly taken care of.
Pang was here yesterday afternoon and solved a critical problem for us in a very timely fashion. We have found that this is typical of Pang; we know that if he is on the job then the problem will be properly taken care of. He is an excellent tech and very personable as well. Zoom Imaging is fortunate to have him as an employee.
Bill - Valley Yellow Pages
Thanks for sending such a great team to my office.
Good Afternoon, I just thought I'd share my experience from getting my printer delivered today. Julian Toscano and Joshua Del Real came in at about 12:30PM. They let me know they were delivering my new printer. They asked where I wanted it and then disappeared to get the device. They came back in a couple of minutes and within seconds had the printer positioned, unwrapped and up and running. They were happy to show me the basic functions of the printer and set up a scan shortcut on my desktop - and they were sure to test it to make sure everything was in working order. I feel like they went out of their way to ensure my satisfaction. I never would have expected this delivery and set up process to go so smoothly. I want to recognize these two guys for their professionalism, efficiency, and delivery of superior customer service. Thanks for sending such a great team to my office.
Charles - Premier Healthcare
Just thought you'd like to know Franklin's willingness and friendliness made a difference in my work place.
Just wanted to send a note of thanks for the extra time our serviceman Franklin gave at a recent visit. My office computer needed a connection to our copier for color printing. I realize it wasn't on his responsibilities, but he took the time to fix my problem in a tech area. So thankful for him and what he did. Just thought you'd like to know Franklin's willingness and friendliness made a difference in my work place.
Barbara - VWCC
Your staff ... provided some of the best customer service that I have ever seen in the vendors that we work with.
We received our new copiers this morning and I wanted to thank your team for a smooth experience. ;) Your staff arrived on time, even a bit early, were super proactive, polite, and helpful. They were able to problem solve any issues that arose right on the spot! Plus, they were very respectful of our meeting, and waited until it was complete to bring the second machine up! Julian Toscano provided some of the best customer service that I have ever seen in the vendors that we work with, and Joshua Del Real was also very helpful and knowledgeable.
We always like to recognize great work – so just wanted to let you know that we appreciate the easy transition!
Kim - Partners Mortgage
We felt your company passed your "Kings" commercial with flying colors
To Whom It May Concern,
We would like to take this opportunity to express our pleasure in working with your associate Eric Olson. He answered our questions (sometimes twice) with knowledge and politeness.
We felt your company passed your "Kings" commercial with flying colors.
Robin - CPA
Thank you especially for yours and your teams great customer service!
Thanks Joe - we are thrilled with the new machines. Especially thank you for yours and your team's great customer service - please put us on your list of references.
Julia - The Villages Golf and Country Club
We are lucky that Kevin has been able to help us since Intero got its start!
I just wanted to take the time to complement you on your employee, Kevin Jarvis. He services our office in Los Gatos as well as the rest of the Intero locations. I have been with Intero for a number of years and have met Kevin on various occasions, he is always very helpful and knowledgeable. He pays attention to detail and never makes us feel like we are a burden. We are lucky that Kevin has been able to help us since Intero got its start!
Ali - Intero
I give Leslie my highest recommendation
I am writing to let you know how happy I am with my Account Manager, Leslie Rodriguez. Leslie has been instrumental in providing us with a cost effective solution to help our company run more efficiently and cut our costs without jeopardizing our document work flow or quality. This is important because we are a non-profit organization.
I met Leslie about one year ago and she has always been professional and positive. She demonstrated that she can multi-task and she has shown us an extremely high customer service. Leslie has gone out of her way to ensure I receive the toner, parts, or service I need in a timely, professional manner. I give Leslie my highest recommendation.
Sylvia - Neighborhood Housing Services Silicon Valley
The service and integrity from our Zoom Rep, Darell has been exceptional from any viewpoint
We are delighted with our Toshiba e-Studio 2830c. The service and integrity from our Zoom
Imaging Solutions Sales Representative, Darell Aldor has been exceptional from any viewpoint.
Whatever the issue may have been he has gone above and beyond our expectations as our
Our new Toshiba system helps us route our incoming and outgoing fax transmissions via email.
This process saves us time and most importantly helps us cut our costs. The e-Studio 2830c is
fairly maintenance free and the output has been excellent. The SCAN to USB thumb drive has
also been helpful in our office.
Polly - Our Lady of the Pillar Catholic Church
What a pleasure it was to work with Julian Toscano!
Everything went great with the install on Friday. I want to let you know what a pleasure it was to work with Julian Toscano! He was fast and efficient and made the transition go really smoothly. The employees love the machines so all in all we are thrilled.
Candace - Cepheid
SERVICE ... WITH PROFESSIONALISM, COURTESEY AND GREAT APPEARANCE
I WANTED TO LET YOU KNOW HOW HAPPY WE ARE WITH ROBERT REZENTE. TODAY HE CAME OUT AND SERVICED OUR COPIER WITH PROFESSIONALISM, COURTESEY AND GREAT APPEARANCE. KEEP UP THE GOOD WORK, ROBERT! Best Regards,
Dave - Airgas NCN
We deeply appreciate his kindness in going the extra mile for us
We wanted to let you know how pleased we were with the excellent response & service we received from Steve Ford this week. We were in need of toner, due to my forgetting to call, and he kindly secured one for us and brought it up today along with ordering more to be shipped to our office. We deeply appreciate his kindness in ‘going the extra mile’ for us.
Please know that his attitude and service is always top-notch. As we have discussed previously, one of the main reason we have remained a Zoom customer has been the great service we have received from your technicians over the years. Sincerely,
Diane - Auburn Grace Community Church
Paul showed his knowledge, skills and he proved to be a great supportive person to our business
We would like to take the time to thank you for sending Paul Brenes to our office for us to make sure that we could print our books properly. We were having some problems with the settings. He is such a wonderful person, he took the time to explain in detail the settings and the process of the printers so we can be comfortable here at the office. Paul showed his knowledge, skills and he proved to be a great supportive person to our business. Thank you,
Alex - Sullivan Learning Systems Team
As a customer, I was treated with respect and made to feel important no matter the circumstances
Thank you for your help with the issues as of late regarding our service. I am very pleased to have had the pleasure to work with your staff. All of which whom have been patient and understanding. As a customer, I was treated with respect and made to feel important no matter the circumstances. And for me, that goes a long way.
Teresa and Sarah were an absolute pleasure to work with. After having sat with both of them for only a short period of time concepts which had once eluded me suddenly became more clear and we were able to make progress. Their knowledge and understanding of the services and plans, as well as the operational procedures, was vastly apparent and my questions did not go without answers.
Not only were my questions answered, but when certain information seemed to make sense in a different layout, Teresa and Sarah "hopped to" and went the extra mile for us, which I can honestly say made the job of relaying information to my superiors much easier.
Thank you once again Gary for all of your help and the pleasure of working with you and your staff. Sincerely,
Jason - Jacmar Foodservice North
Sam has been a loyal, informative and helpful part of our team
This letter in regarding one of your Visalia Zoom Salesman, Sam Sanchez. Sam has been a loyal, informative and helpful part of our team. I am the CEO of Golden State YMCA, a multi-branch YMCA. Sam has supplied all of our copiers and has continued to surpass our expectations in all regards. Sam makes YOUR company look good, I can promise you that!
Thank you for your time,
Tim Foster, CEO - Golden State YMCA
Dave’s experience was very obvious
Good morning Brian,
The Fresno Deputy Sheriff’s Association has been a customer of ZOOM’s for several years. During those years, it has been necessary to call for service; yesterday was one of those times.
When I arrived at 7:35 this morning (5 minutes late!), I found David Chavez waiting at the front door. He was anxious to get our copier up and running again so that we could proceed with business today.
Dave took the time to explain the problem so that, hopefully, we will be able to troubleshoot the problem ourselves in the future. Dave’s experience was very obvious; it was unnecessary for him to refer to a manual as so many other techs have done. With his outgoing personality, Dave is an excellent representative of ZOOM Imaging Solutions.
We will be requesting Dave for any future service calls.
Loretta - FRESNO DEPUTY SHERIFF'S ASSOCIATION
You have exceeded my expectations
I wanted to take the time to thank you for your quick response to our needs and getting us compliant. This has been a dark cloud for me and I have tried to get several companies in the past to come out and get us fixed. The general lack of interest in this industry is just amazing. You have exceeded my expectations.
Angela - Coyote Sunshine
You not only have well-made products but you absolutely have knowledgeable, capable, friendly personnel.
We have enjoyed our copier for some time now and I thought it was time for me to tell you a few comments I have.
First of all, the copier does a superior job. Color is very accurate and toner efficient.
Secondly, the support, when I've rarely needed it, was quick, thorough and friendly.
And most importantly, I wanted to commend field technician Mike Alexandria. He is a professional I can count on every time, any time. I like that.
In today's struggling economy, it's crucial that you not only have well-made products but you absolutely must have knowledgeable, capable, friendly personnel to complete a successful picture.
Keep up the good work!
Feel free to use my comments as testimonial...
Chuck - Bakersfield Magazine
We are enjoying working with your teamDear Mr. Johnson and Mr. Sawyer,
We just wanted to take a moment to compliment you and your company. We are enjoying working with your team, especially our technician Robert. He is very helpful and conscientious and does the job quickly and efficiently. Thanks you for sending him to maintain our equipment.
Elaine - First Presbyterian Church office staff
I trust John, and mention that to our managers as one of the reasons I like Zoom so muchAnother thing that I really should mention to you is that John (our service tech) is one of the best service technician's I've ever worked with. He is always on time, with a smile, and completely understands our copier needs. I trust John, and mention that to our managers as one of the reasons I like Zoom so much. Keep up the excellent service, I can't say that for other copier companies.
Bryan - Solano WIB
I appreciate your responsiveness to our needs and assistance
Just wanted to let you know how much I appreciate your responsiveness to our needs and assistance in getting everything up and running with a minimum of down time. The original delivery/set up guy was very efficient and accommodating, and Rick, the technician guy this morning, couldn't have been more considerate and helpful. You have a
good outfit and a great team. I am glad we connected.
David - WZM Law
Regarding Jonathan, he's a great asset to your company because he's doing his job in excellent manner
Hello Gus.... Haven't seen you for a long time.. Regarding Jonathan, he's a great asset to your company because he's doing his job in excellent manner.
He's a very professional person always calling me before he comes here and when he's done with his work, he comes to me and give me a copy of the work order. I am very satisfied with his work. Thanks,
Lin - McAfee, Inc.
Eric Olson .. is one of the most knowledgeable and customer-oriented techs that I have worked with.
I just wanted to take a moment to thank you for your great support. Thanks for helping to get this deal done with the Lexmark, and thanks for hooking me up with Eric Olson, who is one of the most knowledgeable and customer-oriented techs that I have worked with. I’ve now had extensive experience with Gestetner/Ricoh and Xerox. My company is striving to migrate to the electronic document. The functionalities we most depend upon are FAXing, Network Printing, Copying, Scaning (to email and to Windows shares). The Toshiba performs admirably in all respects.
Out of the box, the Toshiba functionally is intuitive and easily extensible for both users and network administrators. One problem that I’ve had with non-Toshiba devices is that I can’t get to all of the administrative functionality from the web page. Some functions must be performed from the panel. This is not the case with the Toshiba, which makes all of the functionality easily accessible from its administrative webpage. I am very happy with the service I’ve gotten from Zoom Imaging. Thanks.
Dennis T, IT Director of a nationwide medical company
Thank you for your GREAT customer support!
Jon, Thank you so much for helping me install Docstar on my home computer. This saves me a lot of time travelling to Napa just to file. Thank you for your GREAT customer support!
Doreen - Boston Reed College
Zoom is right up there is carrying on the wonderful service for which Simplified is so well known..
Thank you for your recent letter clarifying the position of Zoom Imaging Solutions as the new owners of Simplified Office Systems. Rick told me several months ago that this was in the making.
I have been dealing with Simplified since 2000 and have always been pleased with their professionalism from the receptionist to the service departments. Everyone at Simplified is gracious, helpful and professional so I was very pleased to read in your letter that you have retained all those folks I have known over the years. Your customer Service is outstanding and I believe it is because of your fine employees.
Rick Sawyer was recently instrumental in facilitating our acquiring a new copier. He also sent Casey last week who gave an excellent in¬service to our staff on the correct use of the machine.
It already feels as though Zoom is right up there is carrying on the wonderful service for which Simplified is so well known.
I wish you the best of luck in the future.Sincerely yours,
Sister PD - Administrator, Villa Maria del Mar Retreat Center
I personally feel, Max has gone well beyond his normal call of duty.
I am writing to express my thankfulness, and gratitude for all of Max's
hard work and dedication towards successful installation of copier at our
office. The installation is still pending bluetooth install, Max is on it
and I am sure he will get that taken care of within the next day or so.
Yesterday, Mon 18th May, Max was in our office well after 7:30pm trying his
best to familiarize us with all the critical copier features. I personally
feel, Max has gone well beyond his normal call of duty.
Please convey our message to Max, please do let him know we appreciate all
his help. Thanks
Raj - Notary Public
We appreciate the quick service Zoom provides.
I wanted to type a note to let you know how we appreciate the quick service Zoom provides. Tammy is the best on the phone there. She's so friendly and helpful I love calling in for service. I also have to say Jaime is a great tech and detail oriented. Arturo,Jr. came out with Jaime today and it's nice to see management getting out there and visit customers. Thanks again!
Shana - CCGGA
Zoom Imaging Solutions has, by far, the best customer service.
Jessie and Teresa,
Thank you so much for all your work, and for being so gracious. In keeping this office running we deal with many customer service people; Zoom Imaging Solutions has, by far, the best customer service. I have yet to talk to anyone with your company that has been abrupt or has sounded irritated with our inquiries. Thank you all so much for helping us get our billing straightened out and our invoices corrected. We appreciate you and all of your kindness.
Terry, Pam and Kari
You are a pleasure to work with
Just a note to say "thank you" so much for fixing our duplexing problems last week. But most of all, thanks for copying all of my acitvity packets for me while our machine was being serviced. WOW! That was wonderful. You deserve a raise! Thanks for always being so kind and gracious to us when you are in the building. You are a pleasure to work with. Thanks again.
Patti - Oak Valley Care Center
I always recommend Zoom
I always recommend Zoom because of our great experience with your company!
Carrie - Lyon Real Estate
In a true attitude of customer service, he accommodated us at every-turn
Thank you very much for helping us move our copiers all over Fresno County last week. Please pass on an encouragement for Marty, the driver that helped me that day.
Marty had been dispatched to four of our locations. I met him in northwest Fresno about noon to pick up two of our old copiers. I appreciated the fact that he refused to leave with the copiers until he made sure that the they actually worked. He tested them successfully and loaded them on his truck. He had planned to go from there to Pinedale to drop the first one off. Since I didn't have the key to the Pinedale office yet, I asked him if he could go to Sanger first. He happily obliged.
I then met him in Sanger where he dropped off a copier. The power was out at the time, but he plugged it in and it worked perfectly when power was restored. He then went to Reedley to deliver another copier while I went back to Fresno for the key to the Pinedale office. He then met me in Pinedale to complete his mission.
Throughout the afternoon Marty was very flexible with his schedule and extremely cooperative. He could have rigidly stuck to his original plan, but in a true attitude of customer service, he accommodated us at every-turn. Please thank him for me and pass on this note to his supervisors.
Wayne - Turning Point of Central California, Inc.